123 Engineer

Installing a new phone system with direct dial phone numbers and extensions for our staff. If you have the direct dial phone number of the staff person you need to contact, you can bypass our switchboard to reach that person quicker now. We continue to have voice mail for each person and, of course, you can continue to use the main number to chat with Lisa or to enter the extension of the staff person you want to reach.

Instituting a new online calendar system. Each person in our office can send you a web link where you can schedule a phone or Zoom video call. It will be much easier to find a time that works for yourself and schedule accordingly.

Each person in our office has a Zoom video account. Meeting face-to-face can now be done without requiring you to jump in your car and drive into Edmonds. We can send you links to join a private Zoom meeting. You can also use the “Client Center” link on our website, www.hagenfirm.com, to join a Zoom meeting with instructions from one of us.

The majority of our staff have transitioned to a “work from home” model. For some this will be a permanent change while it may be temporary or occasional for others.  But we expect this will be a change that impacts the entire 2021 tax preparation season.  Because this transition happened in March of 2020, we are already very adept at this work arrangement in communicating both internally and with our clients.

The Edmonds office is “open”.  But it will look different.  We encourage the use of Zoom and phone for most communication with staff members, but some staff are available for on-site meetings when necessary.  Monday through Friday the reception area will be open from approximately 8am to 5pm and you are welcome to drop off or pick up documents.  A phone call to our main phone number is appreciated to alert us of your visit and so we can be prepared.  Face coverings are currently still mandated when you visit the office.  Remember that Liscio is the safest, most efficient and effective way to deliver documents to us.  And it will save you the trip drive time!

We will continue to communicate with you. Our phone lines remain open and will be answered.  There is the chance that your call will be answered by an auto attendant.  Please listen for the options and you should easily be able to connect with the person you are trying to reach.  Work-from-home staff members are equipped with an office phone at their homes and can receive transferred calls.  All staff continue to have access to communication tools including their email, Liscio and Zoom.  We will also continue to process USPS mail Monday through Friday.  Also, our website, www.hagenfirm.com,  now includes a “Pay Bill” link to make that process more convenient for you.